| ORDER ONLINE |
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How do I order a GeoDataSource
subscription package? |
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Can I purchase a GeoDataSource package if I
don't have a credit card? |
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I'm trying to order a subscription package,
but my shopping cart always stays empty. What do I do? |
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Will I receive confirmation after I purchase
GeoDataSource subscription package? |
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Once I order a subscription package, how long
do I have to wait before it is available to me? |
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What is the Card Verification Code? |
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| DOWNLOAD DATABASE |
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How do I download the database? |
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How many data requests can I make? |
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Why won't my entire data request load into Excel? |
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| USER ACCOUNT |
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What is the My Account Area? |
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How can I get access to the My Account Area? |
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How do I update my personal information? |
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How can I edit my password? |
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What do I do if I forgot my password? |
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Can I redistribute GeoDataSource data? |
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Can I include GeoDataSource data into my
company's software? |
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How up-to-date is your data? |
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I have a specific question. How can I
contact you? |
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| OTHER SERVICES |
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Do you offer IP Address Geolocation service? |
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Do you offer browser detection service? |
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Do you offer time zone detection service? |
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Do you offer system language detection service? |
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Do you offer font and resolution detection service? |
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Do you offer Internet connection detection service? |
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| Q: |
How do I order a GeoDataSource subscription
package? |
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You can order a GeoDataSource subscription package by clicking
on any of the "Order Now" buttons on the home page. After doing so, you will be
directed to the shopping cart. From here, follow the simple steps of the
purchase checkout. You will be asked to confirm your order and billing
information. When your order has been completed and the billing information has
been approved, you will be shown an order summary page with all the details of
your plan. For first time customerm, we will issue an account to you upon
subscription.
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| Q: |
Can I purchase a GeoDataSource package if I
don't have a credit card? |
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Contact us at sales@geodatasource.com and we'll be happy to
try and make other payment arrangements.
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| Q: |
I am trying to order a subscription package, but
my shopping cart always stays empty. What do I do? |
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This is more than likely happening because your Internet
browser is set to not accept cookies. In order for us to properly keep track of
your order, and know exactly how you've customized your plan, cookies need to
be enabled. Contact us at sales@geodatasource.com if you have any further
questions.
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| Q: |
Will I receive confirmation after I purchase
GeoDataSource subscription package? |
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Sure. You will receive an email from us confirming the details of your order.
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Once I order a subscription package, how long do
I have to wait before it is available to me? |
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Your subscription plan is available to you, or "activated"
immediately after your order has been processed and your billing information
has been approved. Please do not use free email account as it will slow down
the credit card approval process.
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What is the Card Verification Code? |
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Also known as CVV2 or CVC2, it is a three digit number
imprinted on the signature panel on the back of Visa, Mastercard, and Discover
cards or a four digit number imprinted on the front of the card for American
Express. We ask that you include this for your added security and protection
from anyone illicitly trying to use your card online.
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How do I download the database? |
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From the "My Account" Area, click on the "Download" button
that corresponds to your subscription. After clicking on the "Download" button,
you will be prompted to save the data request file (delivered as a zip file) on
your hard disk.
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How many data requests can I make? |
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There is no limit to the number of data requests you can make. You can make as
many as you like. |
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| Q: |
Why won't my entire data request load into
Excel? |
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If you're trying to load a data request file into Excel and
you get an error that says "File not loaded completely," this more than likely
means that your data request has exceeded the maximum number of columns or rows
Excel can handle. You can still click "OK" and see up to 256 columns or 65535
rows worth of data.
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| Q: |
What is the My Account Area? |
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In a nutshell, the My Account Area is your gateway to everything
we have to offer. Through the My Account Area you'll be able to download databases
as well as have access to our numerous data tools. The My Account Area is also
where you can edit your sign in password, make changes to your account
information, and get all the details on your current subscriptions.
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| Q: |
How can I get access to the My Account Area? |
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In order to get access to the My Account Area, you must register
for GeoDataSource subscription package. If you have logged in, you can click
the My Account link from virtually anywhere on the web site and you will be
directed to the My Account Area.
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How do I update my personal information? |
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From the Web site, click on the My Account Link. From here you can update your
name, location, email address and other personal information. |
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How can I edit my password? |
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From the My Account Area, click on the My Password Link. Enter
your old password and then your new password. You'll then be asked to confirm
your new password. An email notification will be sent to you indicating that
your password has been updated.
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| Q: |
What do I do if I forgot my password? |
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If you forgot your password, don't worry. First, click on the
My Account link from the GeoDataSource home page. Then click on the Forget Password link. Type in your email
address and click Submit button. Your password will automatically be emailed to you.
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| Q: |
Can I redistribute GeoDataSource data? |
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In order to redistribute GeoDataSource data, you need to
purchase a redistribution license. By doing so, you may make unlimited,
royalty-free copies of our data for the purpose of being included, enhancing or
completing a "commercial," "web" or "compiled" applications. You must also
encrypt or password-protect the data in a database (such as Microsoft Access),
such that free and/or open access to the raw data is not easily obtained.
Reselling the data is strictly prohibited. Please read our license agreement
for more details on the use of GeoDataSource data.
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| Q: |
Can I include GeoDataSource data into my
company's software? |
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Yes, GeoDataSource data can be included in your company's
software, however you must purchase a redistribution license to do so. If you
purchase a redistribution license, you may make unlimited, royalty-free copies
of our data for the purpose of being included, enhancing or completing a
"commercial," "web" or "compiled" applications. You must also encrypt or
password-protect the data in a database (such as Microsoft Access), such that
free and/or open access to the raw data is not easily obtained. Reselling the
data is strictly prohibited. Please read our license agreement for more details
on the use of GeoDataSource data.
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| Q: |
How up-to-date is your data? |
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GeoDataSource provides the most up-to-date demographic and
geographic data. Our geographic data is being updated monthly.
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| Q: |
I have a specific question. How can I contact
you? |
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If you need answers to more specific questions, feel free to contact us via
email:
For general questions and comments about our site, please e-mail us at:
info@geodatasource.com
For technical support, please e-mail us at:
support@geodatasource.com
For customer service or sales inquiries, please e-mail us at:
sales@geodatasource.com
If have placed an order with us, please include your Order Number and Customer
ID in the subject line of your e-mail. |
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| Q: |
Do you offer IP Address Geolocation service? |
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Please visit our IP geolocation division, http://www.ip2location.com, for complete solution. |
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Do you offer browser detection service? |
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Please visit our browser detection division, http://www.browserobject.com, for complete solution. |
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Do you offer time zone detection service? |
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Please visit our browser detection division, http://www.browserobject.com, for complete solution. |
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Do you offer system language detection service? |
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Please visit our browser detection division, http://www.browserobject.com, for complete solution. |
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| Q: |
Do you offer font and resolution detection service? |
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Please visit our browser detection division, http://www.browserobject.com, for complete solution. |
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| Q: |
Do you offer Internet connection detection service? |
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Please visit our browser detection division, http://www.browserobject.com, for complete solution. |
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